At Whole Melt Extracts, we stand behind the quality of our products. Given the nature of concentrated cannabis items, all sales are final. However, if you encounter any defects or receive an incorrect product, we’re committed to making it right.

Eligible Claims

• Defective or damaged Whole Melt cartridges, disposables, or extracts (e.g., leaking, non-functional).

• Incorrect items received in error.

Timeframe

Please notify us within 72 hours of delivery to be eligible for an exchange or store credit. 

Requirements for Returns or Exchanges

• You must provide proof of purchase (order number or receipt).

• The product must be in original packaging, and have been minimally used—only to test functionality.

What’s Offered

• Store Credit or Replacement: For verified defective or incorrect products, we’ll provide a replacement or store credit equal to the original purchase value. 

• No Cash Refunds: Due to regulations, we do not offer refunds.

How to Get Help

Contact our customer service at [Insert Support Email], including your order number, photos of the issue, and a brief description. We’ll respond within 24–48 hours.